General
Questions and queries covering all things MindLabs
The App
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Who is MindLabs for? 😌
MindLabs is for everyone! We all have mental health, and we can all take steps to look after it. 💪 You may benefit from our ...
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Is MindLabs for people experiencing serious mental illness? ?
MindLabs classes provide tools to help you improve how you manage your emotions, feel less anxious, and enhance your sleep. ...
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Are the instructors qualified? 🎓
Yes, of course they are! 😊 Our instructors are experts in their field, ranging from neuroscientists (like our Head of Mindf...
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Does MindLabs offer a free trial? 🆓
We do! When you first download the app you can trial the app for 7 days. However, this only applies once. If you’ve already ...
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Can I use MindLabs from anywhere in the world? 🌍
Yes you can! MindLabs is available globally! 🎉
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Is there an Android version available? 📱
Unfortunately, MindLabs is only available to iOS users right now. However, creating an Android app is high on our priority l...
Account & Subscriptions
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Does MindLabs auto-renew my subscription? 🔄
Your MindLabs subscription will auto-renew if it has not been cancelled at least 24 hours before the renewal date.⏱ You can ...
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Why do you need my card details for a free trial? 💳
Apple’s Subscription system requires the need for card details to be present when selecting any app subscription as it uses ...
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There has been an error with my payment method. What do I do?❕
If for some reason there are insufficient funds at the time of your renewal date, Apple will attempt to take a payment a cou...
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I have been charged but I didn’t know I had a subscription running? 😕
Sadly, we don't have access to Apple's subscription environment or billing details to cancel or refund purchases. We are sor...
Privacy
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What Apple Health data is MindLabs using for the sleep notification feature? 💤
Don't worry, we only read and use the sleep data that Apple Health stores from either your phone or your wearable device! Th...
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Where can I find your privacy policy? 📄
You can find our privacy policy here. In this policy we detail how we use your data and the importance we place in keeping t...
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What does it mean to share/hide my email address when I sign up with Apple? 📧
When creating an account using Apple Sign-in, Apple gives you the option to either share or hide your email address with us....
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Is MindLabs tracking my location? 📍
MindLabs does not use any specific geolocation tracking such as your exact longitude and latitude. We use tools that give us...
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How do I ask MindLabs to delete my information under GDPR? 👩💻
Please contact our support team to ask them to delete all of the information MindLabs may hold on you by emailing support@we...