General

Questions and queries covering all things MindLabs

The App

  • What is MindLabs? 🤔

    MindLabs is an iOS app, featuring hundreds of live and on-demand video classes led by expert instructors rooted in neuroscie...

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  • Who is MindLabs for? 😌

    MindLabs is for everyone! We all have mental health, and we can all take steps to look after it. 💪 You may benefit from our ...

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  • Is MindLabs for people experiencing serious mental illness? 🤕

    MindLabs classes provide tools to help you feel less anxious, better manage your emotions and improve your sleep, and theref...

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  • Are the instructors qualified? 🎓

    Yes, of course they are! 😊  Our instructors are experts in their field, ranging from neuroscientists (like our Head of Mindf...

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  • Does MindLabs offer a free trial? 🆓

    We do! When you first download the app you can trial the app for two weeks if you choose the annual subscription, or one wee...

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  • Can I use MindLabs from anywhere in the world? 🌍

    Unfortunately not at the moment. 😕  MindLabs is currently only available in the UK and Europe. We will be opening up the ava...

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Account & Subscriptions

  • Where can I review my subscription information? 📃

    You can view your subscription information by following the steps below. ⬇️: Click on the Profile tab at the bottom right o...

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  • Can I pause my subscription? ⏸

    We currently don’t offer the option to pause your subscription. However, you can cancel the auto-renewal of your subscriptio...

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  • Does MindLabs auto-renew my subscription? 🔄

    Your MindLabs subscription will auto-renew if it has not been cancelled at least 24 hours before the renewal date.⏱ You can ...

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  • How do I cancel my subscription? 💔

    You can cancel your subscription by following the steps below. ⬇️: Click on the Profile tab at the bottom right of the scre...

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  • What happens when my free trial ends? 🤔

    Apple’s subscription environment requires a commitment to some form of subscription before starting a free trial. Because of...

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  • Why do you need my card details for a free trial? 💳

    Apple’s Subscription system requires the need for card details to be present when selecting any app subscription as it uses ...

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Privacy

  • What Apple Health data is MindLabs using for the sleep notification feature? 💤

    Don't worry, we only read and use the sleep data that Apple Health stores from either your phone or your wearable device! Th...

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  • Where can I find your privacy policy? 📄

    You can find our privacy policy here. In this policy we detail how we use your data and the importance we place in keeping t...

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  • What does it mean to share/hide my email address when I sign up with Apple? 📧

    When creating an account using Apple Sign-in, Apple gives you the option to either share or hide your email address with us....

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  • Is MindLabs tracking my location? 📍

    MindLabs does not use any specific geolocation tracking such as your exact longitude and latitude. We use tools that give us...

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  • How do I ask MindLabs to delete my information under GDPR? 👩‍💻

    Please contact our support team to ask them to delete all of the information MindLabs may hold on you by emailing support@we...

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  • How do I unsubscribe from MindLabs marketing emails? 📧

    You can unsubscribe from MindLabs marketing emails by following the below steps. ⬇️:  Click on the Profile tab at the botto...

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