General

Questions and queries covering all things MindLabs

The App

  • Who is MindLabs for? 😌

    MindLabs is for everyone! We all have mental health, and we can all take steps to look after it. πŸ’ͺ You may benefit from our ...

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  • Is MindLabs for people experiencing serious mental illness? ?

    MindLabs classes provide tools to help you improve how you manage your emotions, feel less anxious, and enhance your sleep. ...

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  • Are the instructors qualified? πŸŽ“

    Yes, of course they are! 😊  Our instructors are experts in their field, ranging from neuroscientists (like our Head of Mindf...

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  • Does MindLabs offer a free trial? πŸ†“

    We do! When you first download the app you can trial the app for 7 days. However, this only applies once. If you’ve already ...

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  • Can I use MindLabs from anywhere in the world? 🌍

    Yes you can! MindLabs is available globally! πŸŽ‰Β 

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  • Is there an Android version available? πŸ“±

    Unfortunately, MindLabs is only available to iOS users right now. However, creating an Android app is high on our priority l...

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Account & Subscriptions

  • Does MindLabs auto-renew my subscription? πŸ”„

    Your MindLabs subscription will auto-renew if it has not been cancelled at least 24 hours before the renewal date.⏱ You can ...

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  • Why do you need my card details for a free trial? πŸ’³

    Apple’s Subscription system requires the need for card details to be present when selecting any app subscription as it uses ...

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  • There has been an error with my payment method. What do I do?❕

    If for some reason there are insufficient funds at the time of your renewal date, Apple will attempt to take a payment a cou...

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  • I have been charged but I didn’t know I had a subscription running? πŸ˜•

    Sadly, we don't have access to Apple's subscription environment or billing details to cancel or refund purchases. We are sor...

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Privacy

  • What Apple Health data is MindLabs using for the sleep notification feature? πŸ’€

    Don't worry, we only read and use the sleep data that Apple Health stores from either your phone or your wearable device! Th...

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  • Where can I find your privacy policy? πŸ“„

    You can find our privacy policy here. In this policy we detail how we use your data and the importance we place in keeping t...

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  • What does it mean to share/hide my email address when I sign up with Apple? πŸ“§

    When creating an account using Apple Sign-in, Apple gives you the option to either share or hide your email address with us....

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  • Is MindLabs tracking my location? πŸ“

    MindLabs does not use any specific geolocation tracking such as your exact longitude and latitude. We use tools that give us...

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  • How do I ask MindLabs to delete my information under GDPR? πŸ‘©β€πŸ’»

    Please contact our support team to ask them to delete all of the information MindLabs may hold on you by emailing support@we...

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