Technical

Troubleshooting and how-to app support

Troubleshooting

  • I set up notifications but I’m not receiving any, how can I fix this? 🛠

    Not receiving notifications? 🤔  You should check reminder settings in the MindLabs app and your phone’s Settings app by foll...

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  • I can’t see my Mindful Minutes in the Apple Health app ⏳

    If your Mindful Minutes ⏱  aren’t showing in the Apple Health app you can follow these steps below ⬇️  to make sure that Min...

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  • I set up Apple Health in the past, do I need to do anything else to get the sleep notifications? 💤 🚨

    Yes, the MindLabs app needs reading permissions 📖 for Apple's sleep analysis and heart rate data, to be able to send you ins...

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  • Can I cast a MindLabs class onto my TV? 📺

    Want to see our classes on the big screen? 🙌  Have an apple TV? 👀  Follow the instructions set out here to enjoy our MindLab...

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  • Can I use MindLabs when I don't have an internet connection? 📶

    Although we strongly support your digital detox 🧘 , unfortunately our app does not. Our content is currently only available ...

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How-To

  • How do I set up sleep notifications?

    To set up the sleep notifications 💤 follow the steps below: 🤩 Download (or update to) version 2.0.0 of the MindLabs app.📱 T...

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  • How do I set up a sleep schedule on my phone? 🥱⏳

    To enable the sleep schedule on your phone open the Apple Health app: Tap on Browse on the bottom right of the screen. 🔎 Ta...

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  • How do I save a class and come back to it later? ❤️

    Saving classes is a great way to revisit your favourite classes, or add to your list of classes you'd like to watch. 🙌. Belo...

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