Technical

Troubleshooting and how-to app support

Troubleshooting

  • I set up notifications but I’m not receiving any, how can I fix this? 🛠

    Not receiving notifications? 🤔  You should check reminder settings in the MindLabs app and your phone’s Settings app by foll...

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  • I can’t see my Mindful Minutes in the Apple Health app ⏳

    If your Mindful Minutes ⏱  aren’t showing in the Apple Health app you can follow these steps below ⬇️  to make sure that Min...

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  • How do the sleep notifications work? 🚨

    Sleep notifications work best when paired with a wearable device, as these devices track your heart rate throughout the nigh...

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  • I set up Apple Health in the past, do I need to do anything else to get the sleep notifications? 💤 🚨

    Yes, the MindLabs app needs reading permissions 📖 for Apple's sleep analysis and heart rate data, to be able to send you ins...

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  • I see “No data” when I tap "View More" of the sleep insights, why is that? 🤔

    If you see a "No data" label on one of your sleep insights it means the MindLabs app doesn’t have access to that data from A...

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  • I have a Fitbit, can I use the sleep notification feature? ⌚️

    Fitbit doesn’t allow data sharing to Apple Health by default. 😢 However, there are apps available that will make the connect...

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How-To

  • How do I set up sleep notifications?

    To set up the sleep notifications 💤 follow the steps below: 🤩 Download (or update to) version 2.0.0 of the MindLabs app.📱 T...

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  • How do I set up a sleep schedule on my phone? 🥱⏳

    To enable the sleep schedule on your phone open the Apple Health app: Tap on Browse on the bottom right of the screen. 🔎 Ta...

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  • How do I save a class and come back to it later? ❤️

    Saving classes is a great way to revisit your favourite classes, or add to your list of classes you'd like to watch. 🙌. Belo...

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